[[vmbad]]
 

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
vmbad [2010/11/04 22:56]
theomarkettos Update article based on current situation
vmbad [2010/11/04 23:07] (current)
theomarkettos Add Support section
Line 8: Line 8:
  
 Where VirginMedia are bad is providing the other services you would expect from an ISP. So the rest of this article considers some ways around it. You might also like to read Robin Walker'​s [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​|Cable Modem Troubleshooting Tips]] pages which are very helpful on a number of VirginMedia related issues. Where VirginMedia are bad is providing the other services you would expect from an ISP. So the rest of this article considers some ways around it. You might also like to read Robin Walker'​s [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​|Cable Modem Troubleshooting Tips]] pages which are very helpful on a number of VirginMedia related issues.
 +
 +===== Support =====
 +
 +Virgin Media'​s telephone support has improved in recent years - from previously spending literally hours on the phone, then to paying 25p/min, it's now merely unremarkable for an ISP.
 +
 +A better route, assuming you have some degree of internet connection, is to use [[http://​community.virginmedia.com/​|Virgin Media'​s forum]]. ​ You get access to Virgin Media'​s techies who won't respond to 'my upstream SNR seems to be low and my modem sync light is off' with 'have you tried reinstalling Windows?'​. ​ They can test your connection from their end and book service visits directly.
  
 ===== Email ===== ===== Email =====
 
vmbad.txt · Last modified: 2010/11/04 23:07 by theomarkettos
 
Creative Commons License Recent changes RSS feed Powered by PHP Driven by DokuWiki
not happy with this page? Then click here
help on reading recommendations pages