Regardless of ownership all reports can be made to one freephone telephone number 0800 253529 or via this web form. Each light or sign is supposed to have a black-on-white number, to be reported with the street in which the faulty light is located.
Fault repairs are normally completed within 7 days of receipt of a report. Dangerous faults such as exposed electrical wiring are made safe within 2 hours. Faults resulting from problems with Electricity Company supply cables may take longer to repair than those which are under their direct control.