[[vmbad]]
 

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vmbad [2009/02/16 23:38]
tallpaul "a colo" becomes "your own server"
vmbad [2010/11/04 23:07]
theomarkettos Add Support section
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 ===== The Good Side ===== ===== The Good Side =====
  
-[[http://​www.virginmedia.com/​|VirginMedia]] provide broadband via cable around Cambridge and are a popular alternative to ADSL, not least because they offer connectivity up to 20Mbps ​download/768Kbps ​upload. In some respects it's very good, and in some it's very bad. The one thing it's very good at is providing connectivity to the Net (with the exception of port 80, which I'll come back to below). Here in Milton we have had minimal down time in a good few years with VirginMedia (or NTL as they used to be known) and we're not alone.+[[http://​www.virginmedia.com/​|VirginMedia]] provide broadband via cable around Cambridge and are a popular alternative to ADSL, not least because they offer connectivity up to 50Mbps ​download/1.5Mbps ​upload. In some respects it's very good, and in some it's very bad. The one thing it's very good at is providing connectivity to the Net (with the exception of port 80, which I'll come back to below). Here in Milton we have had minimal down time in a good few years with VirginMedia (or NTL as they used to be known) and we're not alone.
  
 The one occasion we were aware of was when there was a power cut in the next street (but not ours) and we discovered that our connection was routed through the green box in the street with no power. Within an hour an NTL van was sitting outside the box: they had set up a generator which was powering the box, and our connection was back up. Now that's service and while reading the following don't forget that. The one occasion we were aware of was when there was a power cut in the next street (but not ours) and we discovered that our connection was routed through the green box in the street with no power. Within an hour an NTL van was sitting outside the box: they had set up a generator which was powering the box, and our connection was back up. Now that's service and while reading the following don't forget that.
  
 Where VirginMedia are bad is providing the other services you would expect from an ISP. So the rest of this article considers some ways around it. You might also like to read Robin Walker'​s [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​|Cable Modem Troubleshooting Tips]] pages which are very helpful on a number of VirginMedia related issues. Where VirginMedia are bad is providing the other services you would expect from an ISP. So the rest of this article considers some ways around it. You might also like to read Robin Walker'​s [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​|Cable Modem Troubleshooting Tips]] pages which are very helpful on a number of VirginMedia related issues.
 +
 +===== Support =====
 +
 +Virgin Media'​s telephone support has improved in recent years - from previously spending literally hours on the phone, then to paying 25p/min, it's now merely unremarkable for an ISP.
 +
 +A better route, assuming you have some degree of internet connection, is to use [[http://​community.virginmedia.com/​|Virgin Media'​s forum]]. ​ You get access to Virgin Media'​s techies who won't respond to 'my upstream SNR seems to be low and my modem sync light is off' with 'have you tried reinstalling Windows?'​. ​ They can test your connection from their end and book service visits directly.
  
 ===== Email ===== ===== Email =====
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 This used to be the big one for many people. VirginMedia,​ in their wisdom, put a proxy on port 80, so any time you accessed a web site you did it through their proxy. This reduced their external bandwidth so saved them money. The only problem is that the proxy servers were crap, especially when used implicitly. The usual solution was to set an explicit proxy in your web browser. Robin Walker has a [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​trancache.html|page on this]] which explains how to set an explicit proxy. This used to be the big one for many people. VirginMedia,​ in their wisdom, put a proxy on port 80, so any time you accessed a web site you did it through their proxy. This reduced their external bandwidth so saved them money. The only problem is that the proxy servers were crap, especially when used implicitly. The usual solution was to set an explicit proxy in your web browser. Robin Walker has a [[http://​homepage.ntlworld.com/​robin.d.h.walker/​cmtips/​trancache.html|page on this]] which explains how to set an explicit proxy.
  
-However for a long time VirginMedia ​turned off the Cambridge ​proxies, ​and although it's now re-enabled them we seem to have new ones which appear to be more reliable ​so this isn't a problem ​at the moment.+A while ago Virgin ​turned off the '​transparent' ​proxies, so this shouldn'​t ​be a problem ​for anyone any more.
  
 ===== Picking a Hosting ISP ===== ===== Picking a Hosting ISP =====
 
vmbad.txt · Last modified: 2010/11/04 23:07 by theomarkettos
 
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